Woodenhut shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, Please contact us immediately, in case:
– Your item is defective – Your item has any scratches/breakage or is in damaged condition that unfortunately might have occurred in the course of transit warranting your item to be fixed. All such claims must be made during the delivery or assembly of the product.
Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage/defect.
We request you retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.
Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 45 minutes for the payment to be confirmed to us by your bank.
If the payment has not been debited from your account, please chat with us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option.
If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been canceled.
If you no longer wish to receive our offers and exclusive deals, you can easily unsubscribe as follows –
1. Open the email (Newsletter/Promotional offers)
2. You’ll find an Unsubscribe link at the bottom. Click it
That’s it! You will not receive any newsletter thereafter.
Your personal information is absolutely safe with us.
We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.
To learn more, you may access the Woodenhut Privacy Policy here
Woodenhut offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Woodenhut:
1. Internet Banking. We have partnered with 57 leading banks in India.
2. Visa, Master, American Express and Diners Credit Cards.
3. Debit Cards issued by all leading banks in India.
4. Woodenhut Gift cards
5. Google Pay and UPI
6. No Cost EMI
7. Easy EMI Options by American Express, Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank,Yes bank, RBL, State Bank of India, and Induslnd credit card holders.
8. Debit Card EMI by Kotak, ICICI, Axis and HDFC
9. Bajaj Finserv
10. Online wallets – Mobikwik and Paytm
Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email.
You can also track your order by visiting www.Woodenhut.comand clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.
We offer a 7-Day Return Policy for all products.
Returns are accepted only for the following reasons:
1. Dead on Arrival
2. Incorrect Product
3. Expired Product
For Damaged and Incomplete Products, the claims are to be highlighted during the time of delivery or assembly(whichever is applicable). Kindly reject the delivery in case you come across such issues.
The time frame starts from the date the product was delivered as per the confirmation received from the logistics team or courier partners.
To raise a return request please follow these steps –
1. Login to Your Account > Go to the My Orders section in ‘My Account’.
2. Click on ‘Return This Product’ next to the product name that you want to return.
3. Select the ‘Reason’ and upload the supporting images.
Our representative will call you within 48 hours. A reverse pick up will be initiated as soon as the refund complaint is validated.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).
Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
