Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account) or to your woodenhut Wallet.
If you have availed EMI option – incase of full refund the amount is credited to your original mode of payment. However, incase of partial refunds, the refund is initiated through NEFT transaction to your bank account so that the remaining EMI is not lapsed*.
Any cashback earned on the order prior to the cancellation will be deducted from Woodenhut credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.
Refund Timelines
Woodenhut Wallet – Within 15 Days
The fastest way to get refunds is into your Woodenhut Wallet. You can use 100% of refund credits in your Woodenhut Wallet for your next purchase. The Woodenhut Refund credits are valid for 3 years and are non-transferrable.
Original Mode Of Payment
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-15 business days. The refund timeline for various modes is provided below.
Credit Card/Debit Card/Net Banking/UPI Account – 4-5 Business Days
Offline (NEFT) – 7-10 Business Days
Woodenhut Wallet (Refund Credits) – Within 15 days
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@woodenhut.in and send your item to Wooden Hut Timbers & Furniture 3/272,Ottankadu Main Road, Ottangadu Ukkadai, Thanjavur, TamilNadu 614803.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Wooden Hut Timbers & Furniture 3/272,Ottankadu Main Road, Ottangadu Ukkadai, Thanjavur, TamilNadu 614803.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
